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Software Support Services in Kenya: Maintain, Customise and Build

Your business runs on software. We keep it healthy, adapt it to the way you work and build the new features you need next.

What Our Software Support Covers

From daily fixes to major new features, ITAS Ltd supports the software that powers your business in Kenya, East Africa and beyond. We work with your existing systems, whether they were built in-house, bought off the shelf or developed by another company.

Maintenance and bug fixing

We keep your software running, fix errors quickly and handle routine updates so work is not interrupted.

Updates and upgrades

We apply security patches, move you to newer versions and test everything before it goes live.

Customisation

We adapt your existing systems with new reports, workflows, forms and dashboards that match how you work.

New feature development

We design, build and test new features, from a simple screen to a complete module.

Integrations

We connect your software to payment, accounting, messaging and cloud services using secure APIs.

Performance and monitoring

We tune slow systems, watch for problems and report on health so issues are caught early.

Flexible Software Support Plans

Choose the level of support that matches your budget and how critical your software is.

On-demand support

Pay for help when you need it. Ideal for occasional fixes and small changes.

Monthly support plan

A set number of hours each month, with priority response and regular reports.

Project-based development

A fixed scope and estimate for larger features, new modules or complete builds.

How We Work

A clear process keeps changes safe, on time and easy to follow.

Discover

We learn how your software is used and what you want to improve.

Scope

You receive a clear estimate, timeline and list of deliverables.

Build and test

Our developers make the changes and test them on a safe copy.

Deploy and support

We release the update, train your team and stay on hand for follow-up.

Who We Help

  • SMEs running older systems that need care and updates
  • Corporates with internal tools and reporting needs
  • NGOs that need data collection and reporting systems
  • Resellers that need extra development capacity for their customers
  • Schools and colleges with student and staff portals

Why Choose ITAS Ltd

We are a local team with an international outlook. As an authorized Microsoft and AWS cloud services provider, we can host, secure and scale your software in the cloud as well as support it day to day.


You get plain-English updates, documented changes and a backup plan before every release, so you always know what is happening to your system.

Get Started with Software Support

Describe what you need and we will reply with an estimate. Read our guides and FAQs, or explore cloud services and AI services.

Need Software Fixed, Customised or Extended?

Tell us about your system and we will recommend a practical next step.

Technologies and Systems We Support

We support web applications, internal business tools, databases, reporting dashboards and integrations. Whether your system runs on a local server, in the cloud or on a mix of both, we review it before making changes, document what we find and protect your data throughout.

Common Questions About Software support

Do you support software built by other developers?

Yes. We review the code and documentation first, then support or extend the system.

Can you work with our in-house developers?

Yes. We collaborate with your team or take on tasks they do not have time for.

How do you handle urgent fixes?

Support plans include priority response, and we agree how urgent issues are reported and escalated.