❓IT FAQs: Your Questions Answered

For most office work 16 GB is a good choice, with 8 GB as a minimum for light use.

Yes. We quote bulk orders and can image, configure and deliver them ready for your staff.

Yes. Laptops carry the manufacturer warranty, and extended or on-site cover is available on many models.

Yes. Tell us your budget and tasks and we will recommend suitable models.

Desktops give more power for the price and are easier to upgrade, while laptops offer mobility.

It combines the computer and screen in one unit, saving desk space and cables.

Yes. We can configure desktops for design, engineering or heavy multitasking.

Yes. We can install software, migrate data and upgrade memory or storage.

Rack servers suit data centres and growing fleets, while tower servers fit small offices without a rack.

Yes. Installation, configuration and ongoing maintenance are available.

Use RAID storage plus regular backups, with at least one copy stored off-site or in the cloud.

Yes. We can supply virtualisation-ready servers sized for the workloads you plan to run.

Laser printers suit high-volume black and white documents, while inkjets suit low-volume colour.

Yes. We supply consumables for the printers we sell.

It is a service where we monitor your printers, supply consumables and handle maintenance for a predictable cost.

Yes. Network and wireless printers can serve many users, and we can set them up.

Most office users prefer 24 to 27 inches, while ultrawide screens help with multitasking.

4K is worth it for design, video and dense spreadsheets, but Full HD is enough for general office work.

Yes. We supply large and interactive displays with mounts and cables for meeting rooms.

Most do. Check that your laptop's video ports match the monitor, or we can supply adapters.

Business-grade access points placed to cover the whole space, connected to a good switch and router.

Yes. We supply firewalls and can help configure them to protect your network.

We supply cabling and advise on design and installation.

It varies by model, but business access points typically handle dozens of devices. We will size it for you.

A quality keyboard, mouse, headset and dock make the biggest difference to daily work.

Most USB and Bluetooth devices are, but check the connections your computer offers.

Yes. We supply external drives and flash storage for backups and file transfer.

Yes. We quote bulk orders for teams, schools and companies.

It means moving your applications, data and email from local systems to cloud platforms securely and with minimal disruption.

Yes, when it is configured correctly with encryption, access controls and backups.

It depends on the size and complexity of your systems, and we give a timeline after an assessment.

Yes. We review usage and recommend right-sizing and removing unused resources.

A provider monitors, maintains and supports your IT for a predictable fee.

For many small and mid-sized businesses it costs less than hiring a full team and covers more skills.

Yes. Your staff can contact our helpdesk for technical issues.

Yes. We can support and monitor equipment you already own, whoever supplied it.

Common tasks include IT operations, service desk work, and data entry and processing.

We use access controls and confidentiality terms to protect your information.

We agree service levels and reports so you can track turnaround and accuracy.

Yes. Many clients begin with one process and expand once they see results.

It is a review of your systems, settings and policies that identifies risks and recommends fixes.

Yes. Small businesses are frequent targets because they often have weaker defences.

Isolate affected systems, change passwords and contact a security professional right away. We can advise.

Yes. We provide training that helps employees recognise phishing and unsafe practices.

Advice on strategy, infrastructure design, vendor selection and project delivery.

We recommend what fits your needs and budget, not a fixed brand.

Yes. We help you prioritise spending and plan upgrades over time.

Yes. We can support implementation and ongoing management.

They cover the strategy, tools and support to apply artificial intelligence, such as generative AI assistants, automation and analytics, to real business tasks.

Yes, when you choose enterprise-grade tools, set clear usage policies and control access to sensitive information. We help you set this up.

No. Many useful AI tools, such as assistants and automation, work with the documents and systems you already have.

Yes. We run practical sessions on using AI tools safely and effectively in everyday work.

Ongoing help to keep your software running, fix problems, apply updates and make improvements as your needs change.

Yes. We can adapt existing systems with new reports, workflows and integrations, subject to the licence and technology used.

Yes. We scope the feature with you, build it, test it and deploy it, then support it afterwards.

Send us a message or quotation request describing the issue or feature, and we will reply with next steps and an estimate.

ChatGPT is an AI chatbot from OpenAI that uses a large language model to answer questions, draft and edit text, summarise documents, explain concepts and help with code in a conversational way.

Artificial intelligence (AI) is technology that lets computers perform tasks that normally need human intelligence, such as understanding language, recognising images, making predictions and solving problems.

Machine learning is a branch of AI where computers learn patterns from data and improve over time, instead of following only fixed, hand-written rules. Spam filters and product recommendations use it.

Generative AI creates new content, such as text, images, code, audio or video, based on patterns learned from large amounts of data. Chatbots like ChatGPT and image generators are examples.

Most modern AI is trained on large datasets so it learns patterns. When you give it a prompt or input, it uses those patterns to predict a useful output, such as a reply, label or forecast.

AI agents are software systems that use AI to pursue a goal for you. They can plan steps, use tools such as email, calendars or databases, and take actions with limited supervision, rather than only answering questions.

Agentic AI describes AI systems built to act on their own toward goals, planning multi-step tasks, using tools and adapting as they go. Because they act, they need clear limits, permissions and human oversight.

An IP address is a number that identifies your device or network on the internet. To see your public IP, search "what is my IP" or use an IP-lookup website. On Windows, run ipconfig to see your local IP.

A URL (uniform resource locator) is the web address of a page or file, such as https://example.com/about. It includes the protocol, the domain name and often a path to a specific page.

Bandwidth is how much data a connection can carry at once, measured in Mbps. Latency is the delay before data starts to arrive, measured in milliseconds. Streaming needs bandwidth; calls and gaming need low latency.

An SSL/TLS certificate chain links a website's certificate to a trusted root authority through one or more intermediate certificates. Browsers follow it to confirm the site is genuine. A missing intermediate certificate causes trust errors.

Define your goal, register a domain name, choose hosting or a website builder, design your pages, add clear content and contact details, then test on mobile and publish. Add SEO basics so people can find you.

An API (application programming interface) is a set of rules that lets one piece of software talk to another, for example a weather app requesting data from a weather service or a website taking payments through a payment provider.

Python is a popular, beginner-friendly programming language used for web development, automation, data analysis, AI and machine learning. Its readable syntax and large library ecosystem make it a good first language.

Start with HTML and CSS basics, then learn JavaScript fundamentals: variables, functions, loops and the DOM. Build small projects such as a to-do list, use free guides like MDN Web Docs, and practise a little every day.

A blockchain is a shared digital record, split into linked blocks, that many computers maintain together. Entries are very hard to alter once added, which is why it underpins cryptocurrencies and some tracking and verification systems.

A VPN (virtual private network) creates an encrypted connection between your device and a VPN server. It hides your traffic from others on the same network and masks your IP address. Businesses use VPNs for secure remote access.

Phishing is a scam where attackers pose as a trusted company or person, usually by email, text or fake websites, to trick you into sharing passwords or payment details. Check senders, avoid unexpected links and use multi-factor authentication.

Malware is malicious software designed to harm devices or steal data. Types include viruses, ransomware, spyware and trojans. Reduce the risk with updates, endpoint protection, backups and careful downloading.

Two-factor authentication (2FA) asks for two proofs of identity when you sign in, usually your password plus a code from an app, text message or security key. It protects your account even if your password is stolen.

Intrusion detection systems watch your network and devices for suspicious activity and raise alerts. Intrusion prevention goes further by blocking the attack automatically, helping you stop threats early.

A checksum is a value calculated from a file's contents to confirm it has not changed. A checksum error means the data does not match, usually because of a corrupted or incomplete download or a faulty disk. Re-download the file or check the storage device.

Check the volume and the selected output device, then run the Windows sound troubleshooter in Settings. Update or reinstall the audio driver in Device Manager, restart the Windows Audio service and install pending Windows updates.

For Safari, open Settings, then Safari (on newer iOS, Settings, Apps, Safari) and tap Clear History and Website Data. For other apps, use their own settings or offload and reinstall the app. This may sign you out of some sites.

Restart and try again, make sure you have enough free disk space, then run the Windows Update troubleshooter. If errors continue, pause and resume updates, run sfc /scannow in an administrator Command Prompt, or contact IT support.

Yes. We are an authorized reseller for HP, Lenovo, Dell, HPE, Epson, Microsoft and AWS, and we also source IT products and services from other vendors on request.

No. You can choose any brand or vendor. Tell us what you need and we will source it.

Yes, when your project needs it. We design the solution, source each part, install it and support it as a whole.

Use the quotation form, choose the Other option and describe what you need, or email us directly.